Case About Burmingham International Airport - 2459 Words

Operation Management Case 1 Birmingham International Airport Operations Management Operations management is concerned with the design, planning, control and improvement of an organization’s resources and processes to produce goods or services for customers. Whether it is the provision of airport services, greetings cards, plastic buckets or holidays, operations managers will have been involved in the design, creation and delivery of those products or service each part of the airport – terminals, baggage handling services, aero plane servicing and catering, for example – has been carefully designed to fulfill not only its current role, but also with the possible demands of the next year and even the next 10 years in mind. Designing†¦show more content†¦Ã¢â‚¬ËœBIA’S mission is to be the best regional airport in Europe. To do this they need continually to try to improve everything they do. * Finally‘BIA’S operations Director said that Running an airport is a fascinating and exciting challenge. No two days are the same. We know that we can make a real difference to our customers, both passengers and airlines, by what we do. We also make a major contribution to the impact on the local economy by encouraging inward investment and exports. As an operations manager, my job is to make it all happen. Questions 1 Identify some of the micro-operations to be found at the airport. For each one: (a) Identify the transforming and transformed resources. (b) State which is the predominant transformed resource. (c) Describe the output of each micro-operation and say who you think its customers are. Operations comprise many micro-operations; these micro-operations form a network of internal customer–supplier relationships within the operation. Most operations are a complex set of interrelated smaller operations, each with a specific function. These smaller operations interact with each other to provide the main goods and services to customers, each having its own transformation process. Birmingham Airport, for example, though one large operation, is made up of many interdependent and often autonomous ‘internal’ operations, or micro-operations – the catering